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Managed Services

At Supportdesk, we understand this. We also know that businesses are constantly challenged by the task of managing the demands of business growth while coping with continuous technology challenges.


Our focus is to keep your IT systems operational, available and secure so that you can focus on the everyday demands of expanding your business, managing costs and increasing revenues. We’re here to help you realise the productivity gains and ROI you have been expecting from your computer systems all along.


BusinessCare from Supportdesk consists of various service level offerings that provide affordable proactive IT management and support. Utilising our unique framework for providing managed IT services, Supportdesk provides a range of proactive services designed to optimise your technology investment and maximise the productivity of your people and business.

It's about a proactive preventative approach to IT systems management

This is possible through the use of a series of "Best Practices" that we have developed over years of collective experience.<

Best practices for tasks such as:

· Spyware Protection and Removal
· Virus Protection
· Disk Drive Analysis
· Security Patch Management
· Application Usage
· System Auditing
· Backup and Disaster Recovery
· User Policy Enforcement


Best practices that are embodied in an automated state-of-the-art infrastructure that gives you immediate response time, access to resources and proactive solutions.

Our technology expertise becomes your competitive advantage.




























By maximising the benefits of technology, daily, weekly and monthly IT tasks can be automated and scheduled to ensure all tasks are completed and reported consistently and without fail.

As the tasks run, valuable data is gathered to spot trends and patterns which can be used to plan system changes or enhancements. This reduces or eliminates any impact on the business.

Consistency creates reliability which results in predictable costs. How many times have you received a bill that you couldn't understand or begin to determine if it was justified?

Consistency is the cornerstone of BusinessCare

BusinessCare Features
· Site Assessment and Inventory
· Proactive Service
· Management and Status Reporting
· Best Practice Driven
· Automated and Reliable
We keep you informed by providing regular communication and executive reports covering the overall health of your computer network and the results of our services. All communication and issues associated with your users and systems is tracked, reported and retained for analytical, historical and audit purposes.

BusinessCare Benefits
• Reliability
• Security
• Consistency
• Productivity Gains
• Cost Management and Control
• Performance
• Managed Expansion and Growth

Our goal is to serve as your technology partner with a focus on providing solutions. By using a consultative approach to evaluate your business and technology needs, we can advise on the best solutions for your current and future needs

























COMPREHENSIVE SERVER MANAGEMENT
Our comprehensive server management keeps your servers running, available and secure.

MULTIPLE SERVICE LEVELS FOR WORKSTATION MANAGEMENT
Our comprehensive Workstation level services are designed to keep your systems and personnel productive. Each program provides varying levels of coverage based on user, desired results and budget without compromising quality.

BusinessCare Server Program

· Security Patch Management
  SQL Server, Exchange, IIS, OS
· Virus Definition Management
· Backup Management
· Firmware Management
· Service Monitoring and
  Notification
· Event Log Monitoring
· Disaster Recovery Coverage

BusinessCare Basics Program
Provides the basic services to keep the workstation secure and notify us of any imminent problems.


· Security Patch Management
· System Log Monitoring
· Virus Protection Management
· Daily System Audits
· End User Support Portal
· Monthly Management Report

BusinessCare Essentials Program
Provides more advanced security measures for dealing with malicious threats, establishes baseline policies, asset tracking and changes, software rollout and upgrades and overall health of the workstation.

· Security Patch Management
· System Log Monitoring
· Virus Protection Management
· Daily System Audits

· End User Support Portal
· Monthly Management Reports
· Application Deployment
· Application Addition and Change Notification
· Hardware Change Notification
· Security Log Monitoring
· Application Log Monitoring
· Security Log Monitoring
· Spy ware Removal and
  Management
· Bandwidth Usage Tracking
· Asset Management
· Report Generation
· Remote Management 

BusinessCare Ultimate Program
As the name sugests, the absolute ultimate protection to keep critical workstations and users operational.

· Security Patch Management
· System Log Monitoring
· Virus Protection Management
· Daily System Audits
· End User Support Portal
· Monthly Management Reports
· Application Deployment
· Application Addition and Change  Notification
· Hardware Change Notification
· Security Log Monitoring
· Application Log Monitoring
· Spy ware Removal and
  Management
· Bandwidth Usage Tracking
· Asset Management
· Report Generation
· Remote Management
· End User Remote Control
· Desktop Policy Enforcement
· Backup and Disaster Recovery