BusinessCARE Ultimate:

*
  Initial Site Survey (27-Point Network Audit):

A senior engineer will come on-site to create initial network documentation, as well as audit your network for potential problem areas including.

·         Network security

·         Data back-ups

·         Virus protection

·         Spam filtering

·         Hardware integrity (check for pending failures)

·         System performance and trends

·         Overall network design and layout

*  Network Monitoring:

This 24/7 network monitoring service will allow us to watch every aspect of your network to detect and report problems before they escalate into downtime, data loss, or expensive repair issues. Some of the items we will monitor include:

·         Server traffic and load

·         Hardware integrity and reliability

·         Storage space and availability

·         Back up success and failures

·         Anti-virus protection

·         Uninterruptible Power Supply (UPS) monitoring

 

*  Quarterly Consultation:

Every three months we will perform an extensive analysis of your network’s trends, security, and performance, as well as to review your company’s goals and technology issues with you. This quarterly review will allow us to make specific recommendations for improving your network performance, office productivity, and help you plan and budget for future IT needs.

 

*  Monthly Network Audit and Tune Up:

Every month a technician will conduct a thorough audit and tune up of your network to:

·         Review and update available security patches (Microsoft Products Only)

·         Check status of Anti-Virus Clients

·         Review hard drive space, memory, CPU utilisation

·         Review network documentation and make changes as necessary

·         Review routers, firewalls, switches for failure or problems

·         Optimise server for maximum performance and reliability

·         Review and install operating system updates (Microsoft Products Only)

·         In-depth review of server logs for errors and potential problems

·         Add and remove users

 

* Quarterly Maintenance:

·         Test peripherals, such as UPS(s)

·         Restore a portion of backup data to confirm backup integrity

 

* FREE Break-Fix Services:

In the RARE event that your network goes down, or if you experience any type of problem, our team of senior technicians will troubleshoot and resolve the issue at NO ADDITIONAL SERVICE FEE to you. You can consider this like a network insurance plan.

 

* FREE Unlimited Help Desk Support:

You and your employees can call anytime during business hours and speak to a technician about problems they are experiencing.

* FREE Server Restore:

In the case of fire, flood, or other disaster, we will restore your server to its original state. (Labour only. Software and hardware costs are additional.)

 
*
  A Preferred Client Discount of 35% on Non-Covered Technical Support:

This includes network upgrades, special projects, or any other type of service we offer outside of this plan.


*
  FREE Year-End Technology Review to help you plan how to use technology to increase productivity, cut costs, gain competitive advantages, and support your company’s growth.


*
  FREE Server and Workstation Loaner in the event of a workstation or server crash


*
  FREE AVG Anti Virus Software (Commercial version, not free version) for all Servers and Workstations.


*
  FREE Online (Internet) Data Backup (10Gb included, extra data storage space is available at extra cost)

 

*  Guaranteed 1-Hour Response to Technical Problems

*
  Virus Definition and Security Patch Updates

*
  Virus REMOVAL and Cleaning

*
  Creation of Acceptable Use Policy

*
  Monthly Executive Summary Report

*
  Client Access to Virtual System Administrator

*
  Unlimited Software Upgrades (labour only, software purchase fees are extra)

*
  Spyware Monitoring and Removal

*
  Adding and Removing Users

*
  Loaner PC/Laptop/Server

*
  Vendor Liaison Services


Plus, you will be covered under our 100% No-Hassle Guarantee:

We are so confident in our BusinessCARE program that we are willing to back it up with a powerful guarantee that no other IT firm or consultant would dare to make:

We guarantee that we will be able to detect, diagnose, and PREVENT any type of network problem from escalating into downtime. If by some odd chance your network goes down, if you get a virus, a hacker invasion, or any other problem that requires clean up and fixing, we will do all of the work necessary to restore your network back to full speed with no additional service fees to you.