Here is the process that we follow to resolve your service ticket when you email
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| As mentioned above please email us at
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and several things happen: 1. Automatic Acknowledgment You get an automatic acknowledgment that your request has been received and logged. | 2. New Service Ticket A new service ticket is generated with a ticket number that can be used to track your request via the Customer Portal. | 3. Ticket Processing Once the ticket has been created we then process it to evaluate the best resource to handle the question or issue. | 4. Email Response You will receive an email directly from a resource as they begin working your request, followed by a phone call to discuss. | 5. Automatic Updates The system automatically updates you on the progress or status of the work according to the workflow rules we have set up. | Two special requests to you: | 1. Ticket Related Responses If a ticket has been generated and you want to respond or update us about the same issue, please REPLY to the email notification you receive, rather than creating a new email. This allows the system to keep all related correspondence in the same ticket. | 2. Ticket Un-Related Responses If you have to notify us of an un-related problem, please create a fresh email to
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and do NOT reply to an existing case or ticket email. |
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