BusinessCARE Basics:

*  Initial Site Survey (27-Point Network Audit):

A senior engineer will come on-site to create initial network documentation, as well as audit your network for potential problem areas including:

·         Network security

·         Data back-ups

·         Virus protection

·         Spam filtering

·         Hardware integrity (check for pending failures)

·         System performance and trends

·         Overall network design and layout

*  Network Monitoring:

This 24/7 network monitoring service will allow us to watch every aspect of your network to detect and report problems before they escalate into downtime, data loss, or expensive repair issues. Some of the items we will monitor include:

·         Server traffic and load

·         Hardware integrity and reliability

·         Storage space and availability

·         Back-up success and failures (only available if your backup software includes alerting)

*  Monthly Maintenance and Monitoring:

Every month a technician will conduct a thorough audit of your network to:

·         Review hard drive space, memory, CPU utilisation

·         Review routers, firewalls, and switches for failure or problems

·         Review and install operating system updates (Microsoft Products Only)

·         In-depth review of server logs for errors and potential problems

*  Quarterly Consultation:

Every three months we will perform an extensive analysis of your network’s trends, security, and performance, as well as to review your company’s goals and technology issues with you. This quarterly review will allow us to make specific recommendations for improving your network performance, office productivity, and help you plan and budget for future IT needs.

*  Guaranteed 2-Hour Response to Technical Problems (During Business Hours)

*  First 15 Minutes per month of PC or Server Support Calls Included.

*  A Preferred Client Discount of 10%
on Standard Technical Support Rates

*  Creation of Acceptable Use Policy

*  Monthly Executive Summary Report
(Available on request)